What kinds of issues can you help with?
We help with workplace investigations, conduct and performance management, redundancy and termination processes, policy and contract frameworks, HR audits, manager workshops and ongoing HR advisory support. If you’re unsure whether something sits with us, you can always ask and we’ll let you know.

Do you only take on complex investigations?
No. We support a range of matters – from straightforward, single-allegation issues through to multi-allegation, multi-respondent investigations. The level of structure and documentation scales with the complexity and risk, but the underlying principles of fairness and clarity remain the same.

Can you guarantee a particular outcome from an investigation or process?
No – and anyone who says they can should be treated with caution. We don’t guarantee outcomes; we focus on delivering a fair, defensible process and clear reasoning so your decisions are properly supported and can stand up to scrutiny if challenged.

How do you handle confidentiality and impartiality?
Confidentiality is built into how we work. Information is shared on a “need to know” basis, and sensitive documents are handled with appropriate care. In investigations, we operate as an impartial fact-finder: we test information from all sides against your policies, procedures and obligations before reaching findings.

What if an employee makes a claim after we’ve used your services?
We can’t prevent claims, but we can help you demonstrate that you followed a fair and reasonable process. Our work is designed to create a clear paper trail – investigation plans, notes and reports, letters and scripts – so you can show how decisions were reached if questions are raised later.

How do you price your services?
For advisory support, we offer monthly hour packs (Starter, Standard and Plus) so you can budget with confidence. For investigations, audits, workshops and project work, we usually agree a fixed fee or a structured fee based on scope, complexity and timeframes.

Do you require a deposit or upfront payment?
Yes. For project-based work (such as investigations, audits and toolkit builds) we typically take a non-refundable deposit to cover preparation time, with the balance due at agreed milestones. Advisory packs are usually invoiced monthly in advance.

What is your cancellation or rescheduling policy?
For advisory calls and 1:1 sessions, we ask for reasonable notice if you need to reschedule, and late cancellations or non-attendance may attract a fee. For workshops and investigations, changes are managed in line with the terms set out in your proposal or service agreement.

We combine human judgement with defensible process — and we leave you better equipped than when we started.
Many HR providers either focus on empathy without enough structure, or compliance without enough humanity. We deliberately do both. Winnchester supports SME owners and managers to act early, communicate clearly, and document decisions properly so outcomes are fair, consistent, and defensible.

What makes us different is the output and the method:

• Plain-English, decision-ready advice (not a generic policy dump or legal-style memo)

• Manager coaching before and after key conversations, so leaders know what to say and how to say it

• Employee-ready documents (letters, scripts, meeting notes and pathways) that can be reused

• Clear boundaries and scope — you’ll know what’s included, what’s not, and when to escalate to an investigation or project

• Calm structure under pressure — we triage risk quickly and keep you moving with the next defensible step

The result is not just a resolved issue — it’s stronger capability, cleaner documentation, and less uncertainty the next time a people matter lands on your desk.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

Are you insured?
Yes. Winnchester holds appropriate business insurances, including cover for professional advice and public liability. Certificates of currency can be provided on request, for example where your venue or organisation requires them.

Can you provide templates we can reuse?
Yes. Many of our services include practical tools you can use again – such as letters, checklists, scripts and policies. Where we develop or refine templates for you, we aim to keep them adaptable so your managers can use them beyond the immediate matter.

How quickly can you start?
It depends on the type of work and current bookings. Advisory support can usually begin quite quickly once terms are agreed. Investigations, audits and workshops are scheduled based on urgency, complexity and availability, and we’ll always be upfront about realistic timeframes.