What you get
Up to 5 hours per month of on-call HR support by phone, video or email.
Advice on day-to-day issues such as conduct, performance, leave, grievances and basic ER questions.
Quick review of simple letters, emails and talking points before you send them.
Guidance on which policy or process to use, and what steps to take next.
Brief follow-up notes for more complex queries so you have a record of advice.
Up to 10 hours per month of on-call HR support, suitable for multiple live matters at once.
Advice on conduct, performance, complaints, change and general ER/IR risk.
Drafting and/or detailed review of letters, scripts and basic investigation documents (e.g. invite to meeting, outcome letters).
Support for managers before and after key conversations to plan, debrief and adjust approach.
Light document tidy-up of existing policies or templates where needed as part of advisory work.
Email summaries for significant matters so decision-making is clearly documented.
On-call Advisory Services
Up to 20 hours per month of embedded HR partner support.
Hands-on involvement in multiple or complex matters (e.g. conduct and performance pathways, low-level investigations, restructures, change).
Drafting and refinement of key documentation: investigation plans, outcome letters, warnings, show-cause material and communication packs.
Regular check-ins with owners/leaders to prioritise issues and plan next steps.
Coaching for managers on how to run meetings, take notes and manage difficult behaviour.
Light project work within your hours (e.g. small policy updates, basic checklists, simple process maps).
Flexible additional hours to support spikes in workload beyond your monthly pack.
Can be used for deeper case work (e.g. complex investigations, restructures) or extra advisory support in a busy period.
Access to the same senior HR practitioner, so context and history are retained.
Clear tracking of how top-up hours are used, linked to specific matters or projects.