On-Call HR Advisory
Advice, drafting and coaching on demand, with clear scope and predictable monthly cost.
When people issues arise, the risk is rarely just the issue itself — it’s the speed and quality of the decisions you make under pressure. Our On-Call Advisory is a retainer-based support option for SME owners and managers who want timely, plain-English advice, clear documentation, and defensible next steps without having to hire an internal HR function.
- Quick risk triage for urgent people matters
- Performance conversations that need structure
- Misconduct response and process support
- How to respond to grievances and complaints
- Workplace behaviour risk
What you’ll get
- Clear, business-ready advice with a recommended pathway (not a legal memo)
- Employee-ready wording (letters, scripts, meeting notes, action plans)
- Manager coaching before and after key conversations (prep, phrasing, follow-ups)
- A step-by-step process you can follow (timing, documentation points)
- Practical templates you can reuse (so you’re not reinventing the wheel each time)
How it works
- Choose a monthly pack that suits your typical volume of HR/IR queries
- Kick off with a short intake so we understand your business, risk profile, and preferred approach
- Use your hours across the month for advice, drafting, coaching, and problem-solving as issues arise
- Escalate as needed — if a matter becomes an investigation or larger project, we’ll recommend the right fixed-fee pathway
On-Call packs
Choose the level of support that matches your business rhythm and then Book a Free Intro Call to confirm the right pack and how we’d support your most common scenarios.
Monthly retainer providing up to 5 hours of HR/IR advisory. Includes issue triage, guidance on compliant process steps, document review/drafting support, and on-demand coaching for manager conversations (within the monthly hours).
Monthly retainer providing up to 20 hours of HR/IR advisory. Suitable for active portfolios requiring regular support, including multi-matter triage, end-to-end process guidance, manager coaching, and drafting/review of key HR documents (within hours).
Monthly retainer providing up to 10 hours of HR/IR advisory support. Covers case triage and planning, document drafting/review, manager coaching, and process guidance across conduct, performance, leave, and employee relations matters (within hours).
Additional advisory time billed at $180/hr (ex-GST) where retainer hours are fully utilised or where extra support is required for the month. Applied by agreement and tracked against the scope of work.
What On-Call doesn’t cover
On-Call support is designed for advice, drafting, and coaching. Where a matter needs a different pathway, we’ll tell you early.
Legal representation or acting as your lawyer
Payroll processing or end-to-end HR administration
Complex workplace investigations (we offer separate fixed-fee investigations)
After-hours response, unless specifically agreed
Response times
Most queries are responded to same or next business day, depending on complexity and current workload. If something is urgent, we’ll triage first and confirm the quickest defensible next step.
Ready to have HR/IR support on call?
If you want calm structure and defensible decision-making without the overhead of a full internal HR team, On-Call is the simplest way to get started.